Technical Support Intern (BTS)
About The Position
As the Client Support & Service Desk Intern, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You will assist with technical support and business services at Save the Children's Lexington office. Responsibilities include resolving basic hardware and software issues, imaging laptops, and documenting user interactions via our ticketing system. The intern will also support office operations such as mail handling and assist with minor office repairs. They will work independently and have the flexibility to work remotely, with half the time in the office, especially on Tuesdays for in-office day. This role offers hands-on experience in IT support and office management, with guidance and mentoring off-site technicians and on-site staff.
Requirements
- Basic technical troubleshooting skills.
- Good communication and interpersonal skills.
- Ability to work independently and solve problems.
- Dependable and flexible for remote and in-office support.
- Professional proficiency in MS Office suite.
- Professional proficiency in spoken and written English.
Nice To Haves
- Some experience in technical support, and Windows proficiency.
- Familiarity with remote support tools.
- Understanding of support ticketing systems as our system is Jira JSM.
Responsibilities
- Provide technical support (50% remote, 50% hands-on).
- Learn how to troubleshoot and resolve hardware and software issues.
- Document user interactions and suggest improvements.
- Communicate clearly with users and support them across the country.
- Maintain a helpful and positive attitude.
- Assist with technical support and business services.
- Resolve basic hardware and software issues.
- Image laptops.
- Document user interactions via our ticketing system.
- Support office operations such as mail handling.
- Assist with minor office repairs.
Benefits
- Professional Development
- Hands-on experience working on high-impact global initiatives
- Structured skill development and engagement program (SME trainings, social mixers and LinkedIn Learning courses)
- Access to mentorship from experienced leaders in humanitarian and nonprofit sectors
- Opportunities to present your work and insights to leadership
- Deep Connections & Collaboration
- Build authentic relationships with a diverse, mission-driven cohort of colleagues and fellow interns
- Join a community that values inclusion, belonging and collective success
- Agile Work Environment
- Hybrid and flexible working models that support autonomy and innovation
- Agile team structures that allow you to contribute ideas and implemented them
- Trust-based culture focused on outcomes, not just hours
- Purpose-Driven Work
- Make a meaningful difference in children’s lives—your work directly contributes to global change
- Opportunity to align your personal values with your professional journey and share with mutually invested colleagues.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
