Product & Delivery Intern (BTS)

Save the Children 2022 • Fairfield, CT

2d • Hybrid

About The Position

As the BTS Product & Delivery Intern, you’ll be integral to our work in helping vulnerable children achieve a brighter future. You’ll bring clarity to our product landscape by documenting current capabilities, organizing knowledge, and improving access to critical information. Your work will enhance collaboration, reduce inefficiencies, and enable teams to make better, faster decisions. Ultimately, your contributions will help build a more effective and transparent foundation that supports impactful, mission-driven outcomes.

Requirements

• Must be actively enrolled in an Associates, Bachelors, or Master’s degree program, or have graduated within 6 months of the start date.
• Demonstrated ability to communicate professionally and collaborate effectively with individuals and teams.
• Demonstrated ability to meet deadlines and manage multiple competing priorities.
• Professional proficiency in MS Office suite
• Professional proficiency in spoken and written English

Nice To Haves

• Experience working with Jira for tracking tasks, managing backlogs, and collaborating within Agile environments
• Familiarity with product documentation tools and knowledge management platforms (e.g., SharePoint, Confluence)
• Excellent writing and research skills.
• Strong interest in global development, humanitarian, and/or domestic policy issues.
• Demonstrated success providing excellent customer service.

Responsibilities

• Review and document existing product features, workflows, and processes to build a clear, structured view of the current landscape.
• Develop organized artifacts such as product maps, process flows, and feature inventories to improve shared understanding.
• Audit existing documentation, identify gaps or redundancies, and restructure content for clarity, usability, and consistency.
• Organize, clean up, and update SharePoint sites to ensure content is accurate, accessible, and aligned with team needs.
• Design intuitive structures and naming conventions to make key product information easy to find and navigate.
• Work closely with product managers, engineers, and stakeholders to gather insights and validate documentation.
• Recommend ways to improve knowledge management processes, tooling, and documentation standards.
• Assist with creating and maintaining up-to-date documentation as the product evolves.

Benefits

• Professional Development
• Structured skill development and engagement program (SME trainings, social mixers and LinkedIn Learning courses)
• Access to mentorship from experienced leaders in humanitarian and nonprofit sectors
• Opportunities to present your work and insights to leadership
• Deep Connections & Collaboration
• Build authentic relationships with a diverse, mission-driven cohort of colleagues and fellow interns
• Join a community that values inclusion, belonging and collective success
• Agile Work Environment
• Hybrid and flexible working models that support autonomy and innovation
• Agile team structures that allow you to contribute ideas and implemented them
• Trust-based culture focused on outcomes, not just hours
• Purpose-Driven Work
• Make a meaningful difference in children’s lives—your work directly contributes to global change
• Opportunity to align your personal values with your professional journey and share with mutually invested colleagues.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree