Intern, Technical Support

Dream•Toronto, ON

About The Position

Dream is looking for an Intern, Technical Support for an 8-month term, starting in September 2026. This role is for individuals who are not afraid to step out of their comfort zone, actively participate in meetings, and are keen on learning from and working with a dynamic team. The ideal candidate is an entrepreneurial thinker looking for opportunities to learn, work hard, and have fun in an environment where their IT knowledge and skills can be applied and developed.

Requirements

Currently pursuing a College diploma or University degree in IT related Studies.
Experience in support, installation, and repair of computer equipment along with experience in software evaluation, configuration.
Basic networking experience and knowledge of Internet access protocols (i.e., TCP/IP, LAN/WAN protocols, switches, and Internet circuits).
Experience with mobile devices such as iPhone (iOS) and Android platforms with regards to email setup, configuration and troubleshooting.
A strong independent work ethic.
Excellent troubleshooting abilities with the ability to learn new concepts, products, and technologies quickly.
Excellent understanding of customer service including managing internal relationships.
Exceptional organization, communication, and time management skills.

Nice To Haves

Knowledge of the Microsoft Windows 11 Operating System, Microsoft Office 365, SharePoint, Microsoft Teams, OneDrive, and other Microsoft products is an asset.
Experience with generative AI Tools is an asset.

Responsibilities

Perform first level triage support via phone, email and deskside.
Assist with organizing our support ticket inbox to better field requests efficiently.
Log tickets in our Service Now ticketing system and ensure that proper details and troubleshooting steps are input for level 2 escalations as needed.
Assist our Support Centre team with in-office setups and moves as well as working with the senior members of the Support Centre team to assist with new employee setups.
Meeting room technology setup and support – Checking each meeting room to ensure all technology is online before meetings begin for the day. Working with Support Centre and Level 2 support for exec meeting setups and troubleshooting.
Help our team ensure that all printers are online and accessible on each floor of our corporate office, as well as remote sites.
Assist the team in keeping the IT storage room clean and organized. Ensure that new equipment received is logged and tracked into our asset management system.
Project Support – Support the Senior Support Centre team with any project deliverables, from mobile phone deployments, laptop refreshes, software installs/un-installs etc.
Work with Support Centre staff and Office Services to coordinate equipment shipments and equipment retrievals for employee on-boarding and off-boarding.
Other duties as needed by management and team members.