Technical Support Intern (Unpaid)

Universal Processing•New York, NY

4d•Onsite

About The Position

This internship is intended for Mandarin fluent speakers, including in reading and writing. The Technical Support Intern provides strong backup to the deployment team, to ensure smooth daily operations and enhance customer satisfaction. The internship is unpaid and requires working onsite between 20-25 hours per week, Monday to Friday, in the Flushing, Queens office. Lunch and transportation allowance are provided.

Requirements

Must be authorized to work in the US at the time of hire.
Bilingual proficiency in Mandarin-Chinese is required, including reading and writing
Analytical mindset and comfort working with complex systems
Ability to work in fast-paced technical environments
Currently in, or recently graduated from, a Bachelor’s or Master’s program for Computer Science, Information Technology, or related field.
Interest in troubleshooting and problem solving

Nice To Haves

prior experience with solving technical inquiries is a plus

Responsibilities

Understand the basic characteristics of various credit card processing devices to help maintain and improve inventory management
Become familiar with various device-related CRM systems and handle some simple device deployment requests
Learn the basic functions and operations of credit card processing devices to help complete some of the troubleshooting
Process client applications for different credit card processing services, and input client information by using the company client management system (CRM)
Provide technical assistance and support for incoming queries and issues related to terminal hardware.