IT Support Intern (Unpaid)

Armada•Bellevue, WA

4d•Onsite

About The Position

We are seeking a motivated and detail-oriented IT Support Intern to assist our technology team with day-to-day technical support tasks. This internship provides hands-on experience in troubleshooting hardware and software issues, supporting end users, and maintaining IT systems. The ideal candidate is eager to learn, has a strong interest in technology, and enjoys solving problems. This role is office-based at our Bellevue, Washington office.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of computer systems, networks, and operating systems (Windows, macOS, or Linux)
Strong problem-solving and analytical skills
Good communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn new technologies

Nice To Haves

Familiarity with help desk or ticketing systems
Basic knowledge of networking concepts (IP addressing, DNS, etc.)
Experience with Microsoft Office 365 and GitHub
Understanding of cybersecurity best practices

Responsibilities

Provide first-level technical support to employees (in-person, email, or ticketing system)
Troubleshoot hardware, software, and network issues
Assist with installation, configuration, and maintenance of computers, printers, and other devices
Help manage user accounts, passwords, and access permissions
Document support requests, resolutions, and IT procedures
Support system updates, patches, and routine maintenance tasks
Assist with inventory management of IT equipment
Collaborate with the IT team on ongoing projects and improvements