Technical Support Intern - Summer 2026

Cohesity•Santa Clara, CA

1d•Hybrid

About The Position

The Technical Support Intern position is a technical support role within the Cohesity support organization. The position is based in our local support center in Santa Clara, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

Requirements

Pursuing a degree in Computer Science, Information Systems or related field and will still be enrolled after your internship
Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Love solving difficult problems and possess critical thinking abilities.
Coachable, motivated, and humble
Ability to demonstrate their own projects and achievements
Willing to tackle difficult problems with a positive approach.

Nice To Haves

Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
Ability to script and code and use your automation skills to reduce manual efforts.

Responsibilities

Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop knowledge base articles.