IT Technical Support Intern ON

Leon's Furniture • Toronto, ON

6d • Onsite

About The Position

We are seeking an IT Technical Support Intern to play a key role in supporting IT related issues in business ideas. The technician will provide Tier 1 and 2 support to all divisions of Leon’s Group including associates, contractors, or any other individuals as required. This includes but is not limited to OS, Hardware, Application, Printer Support, Set-Up, Facilitation, Etc. This role is designed for a student who is currently enrolled in a post-secondary work-integrated learning program and ready to start their internship as IT Technical Support. This is a 16-week paid internship placement.

Requirements

• Excellent oral and written communications
• 0-2 years of experience in IT tech support / helpdesk position.
• Knowledge on one of more of the below technical skills
• PC hardware and software knowledge
• Extensive knowledge in Microsoft Windows Desktop environment
• Support Active Directory, Configuration and Policies, User administrations
• Printer connection/configuration
• Mobile device hardware and application

Responsibilities

• Demonstrate Accountability and Respect
• Accept feedback positively
• Build confidence and professional
• Punctuality is essential
• Ensure timely delivery of projects and milestones
• Demonstrates initiative by going beyond assigned tasks to add value to the team.
• Focuses on correctness of assigned tasks
• Learns to follow standards and best practices
• Build confidence and professional
• Learns quickly through direction and feedback
• Actively builds foundational skills
• Benefits from structured learning and mentorship
• Demonstrate foundation knowledge in Hardware and Application
• Benefits from structured learning and mentorship
• Ability to create good technical documentation for ongoing support.

Benefits

• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree