IT Technical Support
Customs Broker, Freight Forwarding & Trade Compliance Services•Saint Albans, VT
•Hybrid
About The Position
This position offers help desk support and technical assistance to system users. This position installs, tests, and maintains a wide range of computer software, hardware, data networks, and telecommunications devices, along with other peripheral equipment related to information technology.
Requirements
- 2+ year(s) of IT support experience
- Experience providing support for Microsoft Office Suite
- Knowledge in using network monitoring and diagnostic tools
- Familiar with working alongside an IT assets management solution
Nice To Haves
- Associates degree in Personal Computing
Responsibilities
- Monitors and maintains desktop systems, printers, and other peripheral devices
- Provides help desk support and technical assistance to users, escalating issues when necessary.
- Builds and maintains current images for PCs and laptops.
- Responsible for setting up all new PCs, which includes configuring hardware, loading software, shipping to remote users, and assisting with the onboarding process on day one.
- Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
- Reviews audit and security logs for compliance and security purposes.
- Monitors and ensures that PC patching is maintained at recommended support levels.
- Reviews backups to confirm they are up-to-date.
- Collects and keeps track of IT equipment inventory, including desktops, laptops, mobile devices, and the necessary parts and materials for repairs.
Benefits
- health plans
- dental plans
- vision plans
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
