IT Technical Support
Haddad Brands•New York, NY
•Onsite
About The Position
The IT Technical Support will provide day-to-day MacOS and design application support, coordinate system updates, and troubleshoot issues to enable efficient, reliable workflows for Design teams in partnership with IT.
Requirements
- Basic to intermediate knowledge of MacOS administration
- Prior experience in IT helpdesk or technical support (background supporting Design, Creative, or Marketing teams a plus)
- Strong troubleshooting and diagnostic skills
- Ability to communicate technical concepts clearly to non-technical users (experience conducting one-on-one training a plus)
- Experience preparing documentation, manuals, and training materials
- Familiarity with creative workflows and design hardware (e.g., Wacom tablets)
- Interest in AI tools and emerging creative technologies
- Knowledge of Adobe Creative Cloud, digital asset management, color calibration tools, or Design plugins
Responsibilities
- Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users
- Collaborate with the second line Helpdesk for escalated issues, including printing services
- Troubleshoot issues related to MacOS hardware, software, and peripherals
- Plan, schedule, and execute software and OS updates for the MacOS environment
- Coordinate MacOS upgrades with end users and the Helpdesk team
- Prepare and manage software update rollouts to ensure minimal disruption
- Perform and document screen hardware calibration for Design teams
- Create user manuals and support documentation for design hardware, including Wacom tablets
- Maintain and organize Microsoft Teams channels for Design groups
- Ensure alignment between Design teams, IT Helpdesk, and other internal stakeholders
- Provide support for Adobe Creative Cloud applications, primarily Illustrator and Photoshop
- Troubleshoot common issues related to files, performance, fonts, links, and exports
- Assist designers with basic workflow challenges (file setup, organization, asset handling)
- Support best practices for file optimization, naming conventions, and production readiness
- Help ensure files are prepared correctly for downstream use (sharing, PLM, print, etc.)
- Escalate advanced workflow or production issues when needed
- Special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
