IT Technical Support

Haddad Brands•New York, NY

21h•Onsite

About The Position

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate system updates, and troubleshoot issues to enable efficient, reliable workflows for Design teams in partnership with IT. Haddad is a privately held family business with over 100 years of experience in the children’s apparel & accessories industry. A leader in the industry, Haddad Brands is the exclusive global licensee for the most iconic brands in the world, including Nike, Jordan, Converse, Hurley, Levi’s, Polo, Abercrombie and Fitch, Lacoste, and Huggies. Supported by a team of professionals skilled in design, sourcing, production, sales, marketing & distribution of premium quality children’s wear, Haddad distributes globally to 100+ countries and maintains sales and sourcing offices in 22 cities globally, including New York, Paris, Hilversum, Shanghai, Egypt, Vietnam, Sri Lanka, and Montreal.

Requirements

Basic to intermediate knowledge of MacOS administration
Prior experience in IT helpdesk or technical support (background supporting Design, Creative, or Marketing teams a plus)
Strong troubleshooting and diagnostic skills
Ability to communicate technical concepts clearly to non-technical users (experience conducting one-on-one training a plus)
Experience preparing documentation, manuals, and training materials
Familiarity with creative workflows and design hardware (e.g., Wacom tablets)
Interest in AI tools and emerging creative technologies
Knowledge of Adobe Creative Cloud, digital asset management, color calibration tools, or Design plugins
Consistent in-office presence is vital to the role as it is for all Haddad Brands team members, so that we all have a full appreciation, aesthetically and tactilely, of the qualities that define our brand partners’ products and set them apart from their competitors.

Nice To Haves

background supporting Design, Creative, or Marketing teams a plus
experience conducting one-on-one training a plus

Responsibilities

Serve as the first line helpdesk engineer, providing day-to-day support to MacOS users
Collaborate with the second line Helpdesk for escalated issues, including printing services
Troubleshoot issues related to MacOS hardware, software, and peripherals
Plan, schedule, and execute software and OS updates for the MacOS environment
Coordinate MacOS upgrades with end users and the Helpdesk team
Prepare and manage software update rollouts to ensure minimal disruption
Perform and document screen hardware calibration for Design teams
Create user manuals and support documentation for design hardware, including Wacom tablets
Maintain and organize Microsoft Teams channels for Design groups
Ensure alignment between Design teams, IT Helpdesk, and other internal stakeholders
Provide support for Adobe Creative Cloud applications, primarily Illustrator and Photoshop
Troubleshoot common issues related to files, performance, fonts, links, and exports
Assist designers with basic workflow challenges (file setup, organization, asset handling)
Support best practices for file optimization, naming conventions, and production readiness
Help ensure files are prepared correctly for downstream use (sharing, PLM, print, etc.)
Escalate advanced workflow or production issues when needed
Special projects as assigned