Technical Support Engineer - GIS

Schneider Electric•Fort Collins, CO

About The Position

Schneider Electric is seeking a Technical Support Engineer to support its GIS software solution in Fort Collins, Colorado. The role provides technical assistance to internal and external clients and resolves software issues through research, diagnostic tools, and code review. Technical Support Engineers work independently and as part of a small team, supporting a technically knowledgeable client base that may rely on the software for operation-critical utility functions. The issues handled may involve database configuration, software defects, and user education. The position also contributes to client relationships through proactive communication and collaboration with subject matter experts, development teams, account managers, and project managers. The engineer helps document resolution paths and known issues, reports client requests and software defects, and supports the Technical Support forum and website. The position offers a stated U.S. pay range of USD 86,400–129,600 per year, including base pay and short-term incentives. It is a full-time position. Schneider Electric describes its rewards and support as including medical, dental, vision, and basic life insurance; paid family leaves; well-being programs; paid holidays and paid time off; flexible work arrangements; 401(k) matching; company share ownership; learning and career development opportunities; volunteer leave; and military leave benefits.

Requirements

Bachelor of Science degree in Computer Science or Computer Information Systems is preferred; relevant job experience may be considered instead of a degree.
Understand coding principles and be comfortable reading and understanding code.
Ability to work in a dynamic, fast-paced environment.
Excellent analytical, problem-solving, and research skills.
Strong oral and written communication skills and a high level of professionalism.
Ability to work independently, self-motivate, and contribute as a team player; people-oriented personality.
Ability to interact professionally with peers, management, and other departments.

Nice To Haves

Experience with GIS software, especially Esri-based solutions.
Experience supporting cloud environments, particularly Microsoft Azure, as well as on-premises infrastructure.
Expertise using applications and tools to support and troubleshoot network performance and infrastructure issues.
Prior experience writing code.

Responsibilities

Provide technical assistance with supported software for internal and external clients.
Troubleshoot potential software bugs with subject matter experts and log bugs with the development team.
Report client functionality requests and software change requests to the development team.
Maintain a knowledge base of resolution paths and known issues for internal and external access.
Communicate proactively with clients, account managers, and project managers.
Assist in monitoring the Technical Support forum and website.
Carry out other responsibilities as assigned.