Technical Support Engineer
About The Position
In this role, you will become a trusted technical expert for Oxygen8's ERV, DOAS, and HVAC control systems, supporting customers and partners across North America. You'll solve complex technical challenges, provide commissioning support, and help ensure the successful operation of our products in the field. Beyond day-to-day troubleshooting, you'll contribute to technical training, improve support documentation, and collaborate with Engineering, Product Development, and Operations teams to drive continuous improvement. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and developing deep expertise in advanced HVAC and building automation technologies.
Requirements
- 2+ years of experience in HVAC controls, commissioning, building automation systems (BAS), technical support, or related field.
- Degree or Diploma in Electrical Engineering, Mechanical Engineering, HVAC Technology, or a related technical discipline.
- Ability to travel throughout Canada and the United States (approximately 10%).
- Strong HVAC troubleshooting and commissioning knowledge.
- Strong understanding of electrical systems, controls, and BAS integration.
- Working knowledge of BACnet, Modbus, Ethernet/IP, and related communication protocols.
- Ability to diagnose and resolve technical issues remotely while maintaining a high level of customer service.
- Excellent verbal and written communication skills.
- Strong technical writing and documentation capabilities.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Comfortable presenting technical information to both technical and non-technical audiences.
- Collaborative team player with strong interpersonal skills.
- Highly coachable with a willingness to learn and grow in a dynamic environment.
Nice To Haves
- Experience creating or delivering technical training programs is considered an asset.
- Experience with Daikin VRV systems or products is considered an asset.
Responsibilities
- Provide remote technical support through phone, email, remote access, and the ticketing system.
- Travel within Canada and the United States when required for critical startups, customer training, product validation, or complex troubleshooting (approximately 10% travel).
- Respond to customer and representative inquiries in a timely and professional manner.
- Troubleshoot electrical, mechanical, controls, and BAS issues remotely.
- Act as the technical liaison between customers, sales, applications, production, engineering, and service teams.
- Own and maintain commissioning and technical support tickets from initiation through resolution.
- Coordinate and support equipment startups and commissioning activities remotely.
- Develop, maintain, and continuously improve technical training programs for internal staff, representatives, contractors, and customers.
- Create and manage training documentation, presentations, videos, SOPs, commissioning guides, troubleshooting manuals, and knowledge base articles.
- Deliver instructor-led and virtual technical training sessions.
- Maintain and improve technical documentation across all product lines.
- Investigate recurring field issues and recommend product and process improvements.
- Maintain detailed records of customer interactions, commissioning reports, and technical resolutions.
- Continuously develop expertise in HVAC technologies, controls systems, BACnet, Modbus, Ethernet/IP, and emerging industry trends.
Benefits
- Employee Stock Option Plan
- Health and Dental Benefit Coverage from day 1
- 3 Weeks Paid Vacation
- Company Team Building Events
- Paid Volunteer Day
- Personal Development and Training Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
