Technical Support Engineer

Medius

1d • Remote

About The Position

The Technical Support Engineer – Medius Payments Support L2 role is part of Medius’s US-based team and is based on the West Coast (PST). The team supports and troubleshoots Medius applications involving Medius Payments, Supplier Management, and Supplier Portal. The engineer collaborates with R&D, L1 Support, and Consulting to resolve complex customer application issues and contribute to improvements in processes and systems.

Requirements

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth.
• A solid general understanding of technology and comfort working in technical environments.
• Experience working with SQL, XML, JSON, and sFTP.
• Strong analytical mindset and ability to identify root causes of technical problems.
• Ability to solve complex problems and provide clear, actionable solutions.
• Attention to detail, especially when diagnosing technical issues.
• Focus on customer satisfaction and delivering clear, effective support.
• Proficiency in spoken and written English.

Nice To Haves

• Familiarity or previous work experience with US banking systems and policies.
• Familiarity with NACHA and ISO20022 banking files.
• Understanding of source code and ability to work with a code base during troubleshooting.
• Experience troubleshooting REST APIs, SaaS platforms, and web-based applications, particularly using the Azure technology stack.

Responsibilities

• Troubleshoot application and underlying technical issues within Medius Suite products escalated to L2 by other departments.
• Support customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations and ensuring stakeholder satisfaction.
• Stay up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintain thorough documentation of support cases, resolutions, and technical details to support future troubleshooting and knowledge sharing.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement benefits.
• Potential eligibility for variable compensation, such as a performance bonus or commission, and other incentive or benefit plans, subject to applicable plan terms and eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed