Technical Support Engineer I
About The Position
We seek expert technical support engineers with proven ability to fix issues and analytical skills, good customer relationship skills, and the ability to make things work. You will work as part of a team of around 10-12 support engineers. This team responds to customer issues and partners with other teams to address sophisticated issues, special technical projects, and action plans. This role is customer-facing, and your work will impact operations at any one of the 300 casinos connected through the Oasis network. What You'll Do Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules. Responsible for maintaining case documentation, supporting others with relevant information, and working directly with customers to identify and resolve problems that cause casino downtime accurately. You will interact with customers -- usually IT, marketing, or slot audit managers. In addition, our team works closely with the implementation teams, customer success teams, development, and sometimes sales. Our overall goal as a support team is to build customer success with the Oasis system products and for Aristocrat as a whole by providing in-depth technical support to further customer goals and projects. Other duties as assigned
Requirements
- 4-year degree or relevant technical experience for all levels
- 3 years of technical work in any field, including some SQL, corporate networking, or virtual environment support, gaming experience a plus, but not required
- SQL or Enterprise networking or VM, MSSQL Server 2012 and higher, CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud-based virtual environments (AWS, Azure, in-house clouds)
- Ability to problem-solve and fix issues while under pressure.
Nice To Haves
- gaming experience a plus, but not required
Responsibilities
- Working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules.
- Maintaining case documentation, supporting others with relevant information, and working directly with customers to identify and resolve problems that cause casino downtime accurately.
Benefits
- health, dental, and vision insurance
- paid time off
- 401(k) plan with employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
