Technical Support Engineer

ALTEN Technology USA • Greensboro, NC

2d

About The Position

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow. Summary We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Requirements

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
• 8+ years of relevant experience in technical support, engineering, or a related field
• Hands-on experience working with trucks strongly preferred
• Strong expertise in electrical systems, including wiring and harness troubleshooting
• Experience with diagnostic tools, data acquisition, and technical data analysis
• In-depth knowledge of powertrain, chassis, and electrical/electronic systems
• Experience in a test engineering or product support environment
• Familiarity with workshop service practices and repair procedures
• Ability to manage complex technical issues independently
• Strong communication, problem-solving, and leadership skills
• Willingness to travel as required

Responsibilities

• Provide advanced technical support and problem resolution for complex issues reported from the field
• Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
• Conduct root cause analysis for product quality concerns and implement containment actions
• Monitor and validate the effectiveness of corrective solutions
• Support dealers and customers through direct engagement, including onsite visits as needed
• Deliver technical guidance and training to customer support personnel and stakeholders
• Manage large-scale technical cases or end-to-end processes with minimal supervision
• Utilize ticketing systems to track, prioritize, and resolve technical issues
• Collaborate with engineering, quality, and service teams to drive issue resolution
• Coach, mentor, and delegate work to less experienced team members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior