Technical Support Engineer

Sciton•Palo Alto, CA

18h•Onsite

About The Position

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today. We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025. If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you. Position Summary The Technical Support Engineer is responsible for providing expert technical support, troubleshooting, repair, calibration, and installation assistance for Sciton's advanced medical laser systems. As a key member of the Global Service Team, this role works closely with customers and internal teams to diagnose and resolve technical issues, ensure optimal system performance, and deliver an exceptional customer experience. The ideal candidate is a hands-on technical professional with strong problem-solving skills, experience supporting complex electromechanical equipment, and a commitment to customer success.

Requirements

Associate degree in Electronics, Biomedical Engineering Technology, or a related technical field.
5–10 years of experience in field service, technical support, or troubleshooting complex technical equipment.
Proven experience diagnosing, repairing, and maintaining electromechanical systems.
Working knowledge of customer support requirements within medical, healthcare, or clinical environments.
Understanding of product alignment, calibration, certification, and compliance standards.
Familiarity with laser technology, optical systems, and related applications.
Ability to interpret technical documentation, schematics, and service procedures.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication and customer service skills, with the ability to build positive relationships with customers and internal teams.
Ability and willingness to travel as needed.

Responsibilities

Provide technical support for the repair, testing, calibration, and installation of laser systems, subsystems, and related components.
Troubleshoot and resolve technical issues involving medical laser equipment and associated technologies.
Escalate complex technical issues and communicate potential risks that may impact service delivery or project timelines.
Maintain accurate and detailed service records, reports, and documentation.
Support customers by diagnosing issues, providing technical guidance, and ensuring timely resolution.
Collaborate closely with internal Sales, Service, Engineering, and Operations teams.
Deliver exceptional customer service while building strong relationships with customers and partners.
Provide on-site technical support and field service assistance as required.
Travel as needed to support customer installations, training, service activities, and escalations.
Perform additional duties and special projects as assigned.