(English C1) Technical Support Consultant (4-Month Cooperation, fully remote)

SupportYourApp

3d•Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service provider that has partnered with technology companies and industry leaders in more than 30 countries since 2010. The company supports clients in 60 languages across diverse industries. This short-term Technical Support Consultant role is offered for four months, with the potential for a longer-term collaboration. The position follows a People First management approach and involves providing technical assistance to customers of technology products.

Requirements

Excellent English communication skills, at least C1 level in both spoken and written English.
At least one year of experience in a technical customer support role.
A tech-savvy mindset.
Strong troubleshooting and problem-solving skills, including the ability to investigate issues and find effective solutions.
Critical thinking, strong common sense, and a practical and analytical approach to resolving customer issues.
A personal computer with at least 8 GB of RAM and a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Nice To Haves

Previous video support experience.

Responsibilities

Provide technical support via email and chat in a professional and efficient manner.
Troubleshoot product issues and guide customers through solutions step by step.
Identify whether an issue relates to the bulb, app, connectivity, setup, or user configuration.
Ask appropriate questions to understand and diagnose problems.
Follow troubleshooting procedures and use sound judgment when a situation is not covered by a standard process.
Clearly document customer interactions and troubleshooting steps.
Escalate complex or unresolved technical issues when necessary.
Provide a positive, patient, and professional customer experience.
Manage multiple conversations efficiently while maintaining accuracy and quality.