Technical Support and Office Assistant Intern

Per Scholas•Seattle, WA

3d•Onsite

About The Position

Per Scholas Seattle is seeking a motivated, adaptable, and enthusiastic Technical Support and Office Assistant Intern to join our team. While this role places a strong emphasis on hands-on IT support and hardware/software troubleshooting, it is uniquely designed to expose the candidate to the full scope of operating a workforce development non-profit. As an intern, no two days will be the same! You will work very closely with our local campus leadership team—supporting classroom tech operations, recruitment, professional development, talent solutions, and daily site management. You’ll be exposed to various facets of nonprofit program management engaged in a wide range of tasks and projects. Whether you are looking to launch an IT career or step into the non-profit sector, this role provides invaluable, multi-faceted experience, executive exposure, and high-impact skill-building opportunities.

Requirements

Practical understanding of Salesforce (or other CRMs) and proficiency with Google Workspace (Gmail, Docs, Drive, Meet, Slides).
Solid verbal and written communication skills with the comfort level to speak with business executives and diverse audiences.
Genuine enthusiasm for technology and hands-on hardware/software troubleshooting.
High achievement mindset, exceptional project management, strong follow-up habits, and detail-oriented time management.
A can-do, super-positive attitude, a strong willingness to help and encourage others, adaptability, and a desire to serve as an ambassador/evangelist for the Per Scholas mission.
High interest in learning non-profit operations, talent development, and cross-functional leadership.

Nice To Haves

Prior customer service or client-facing experience is highly helpful.
Graduation from a Per Scholas training program is a plus, though not required.

Responsibilities

Troubleshoot, configure, secure, and maintain campus hardware—including workstations, laptops, and break-and-fix units—for staff and learners.
Serve as a backup for classroom management, assist with taking attendance, check in with absent learners, and provide direct technical support.
Offer technical guidance and support to learners navigating the IT Support curriculum.
Support community outreach and represent Per Scholas at offsite recruitment events as needed.
Assist with data cleanup and maintenance within our Salesforce database.
Act as dedicated technical support for loaned learner laptops.
Organize resume templates, interview guides, networking materials, job-search tools, LinkedIn resources, and AI prompt libraries. Review and flag outdated materials.
Build and maintain an updated list of Seattle-area tech events, networking opportunities, and career programming.
Track learner participation and assist with Professional Development sessions.
Help prepare presentation decks, gather learner graduation statements, and assist with campus graduation ceremony setup.
Conduct outreach via phone and email to introduce potential employer partners to Per Scholas and gauge hiring interest.
Assist in coordinating mock interviews, employer panels, and networking events.
Monitor inventory for kitchen and food supplies, manage daily kitchenette cleanup (including dishwasher operation and dish storage), and keep shared areas organized.
Assist with overall campus event logistics, including ordering and setting up catering for office events and strategic meetings.

Benefits

Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time!
All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year).
Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance.
Vacation accruals increase with tenure.
Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs.
Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
Eligible employees can select from two dental plan options and a vision plan.
Employees who waive medical coverage receive employer paid dental and vision premiums.
401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.
Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance.
Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses.
Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs.