Technical Support and Events Specialist

Full Compass Systems•Madison, WI

2d•Onsite

About The Position

The Technical Support and Events Specialist stages and operates audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events. The role maintains and rotates equipment in studios, training rooms, and retail spaces, and develops and delivers training sessions, webinars, and demonstrations for internal sales associates and, when directed, end users in collaboration with vendors. The position also provides secondary technical product support to Sales staff and customers, including consultation on system specification, product application, integration, connectivity, and operation. This is a full-time, on-site position with a regular Monday through Friday schedule. Occasional evening and weekend hours are required as business needs dictate. Work takes place indoors and outdoors and involves frequent travel outside the office. The employee may regularly lift or move up to 75 pounds, sit for extended periods, frequently stand and walk, and reach above the shoulders.

Requirements

High school diploma or equivalent.
Experience with professional audio, visual, and lighting equipment.
Flexible availability to work nights, weekends, and special events as needed.
Ability to teach and train others on the technical operation of products.
Ability to regularly lift up to 75 pounds.
Valid Wisconsin driver’s license, clean driving record, and current insurance.
Hands-on working knowledge of audio equipment such as mixers, microphones, DSP, amplifiers, speakers, and recorders.
Hands-on working knowledge of video equipment such as cameras, decks, switchers, and projectors.
Hands-on working knowledge of stage lighting such as dimmers, controllers, fixtures, intelligent lighting, and special effects.
Hands-on working knowledge of tools and test equipment such as soldering irons, multimeters, and related hand tools.
Strong performance under pressure and ability to meet tight deadlines.
Ability to multitask and prioritize duties during live events.
Excellent verbal and written communication skills.
Positive, collaborative, and constructive approach.
Professional, fair, and honest conduct in company interactions.
Ability to balance quality with efficiency and manage multiple projects in a fast-paced environment.

Nice To Haves

Customer service experience.
Two or more years of hands-on live audio, video, and lighting production experience.

Responsibilities

Stage, set up, and operate audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events.
Plan, develop, and deliver internal training sessions, webinars, and demonstrations for sales staff; assist with vendor-led training and, when directed, support end-user training.
Maintain and rotate equipment in studios, training rooms, and retail spaces; ensure systems are in working order and restore them to default settings after use.
Troubleshoot and resolve technical issues during internal events.
Provide secondary technical support to Sales staff, including consultation on product application, integration, and connectivity.
Assist in preparing and presenting product demonstrations, trainings, and technical seminars with the Tech Team and vendors.
Participate in manufacturer trainings and certification programs to maintain current product knowledge.
Support Tech Team initiatives by reviewing new products, researching applications, and sharing technical information with internal teams.
Maintain equipment, cables, and shop tools to ensure they function properly and the work environment remains safe and organized.
Maintain reliable attendance and a professional demeanor, and participate in departmental meetings as required.
Perform additional tasks and responsibilities aligned with business needs.