Technical Support and Events Specialist

Full Compass Systems LTD•Madison, WI

2h•Onsite

About The Position

Full Compass Systems is a family-owned business with nearly 50 years of experience serving customers with audio, video, lighting, and musical equipment. The Technical Support and Events Specialist stages and operates audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events, and maintains and rotates equipment in studios, training rooms, and retail spaces. The role also develops and delivers training sessions, webinars, and demonstrations for internal sales associates and, when directed, end users in collaboration with vendors. Additionally, it provides secondary technical product support to Sales staff and customers, including consultation on product application, system specification, integration, connectivity, and operation. This is a full-time, on-site position with a regular Monday-through-Friday schedule and occasional evening and weekend hours as business needs require.

Requirements

High school diploma or equivalent.
Experience with pro audio, visual, and lighting equipment.
Flexible availability to work nights, weekends, and special events as needed.
Strong ability to teach and train others on the technical operation of products.
Ability to regularly lift up to 75 pounds.
Valid Wisconsin driver’s license, clean driving record, and current insurance.
Hands-on working knowledge of audio equipment such as mixers, microphones, DSP, amplifiers, speakers, and recorders.
Hands-on working knowledge of video equipment such as cameras, decks, switchers, and projectors.
Hands-on working knowledge of stage lighting equipment such as dimmers, controllers, fixtures, intelligent lighting, and special effects.
Hands-on working knowledge of tools and test equipment such as a soldering iron, multimeter, and related hand tools.
Ability to perform under pressure, meet tight deadlines, multitask, and prioritize duties during live events.
Excellent verbal and written communication skills.
A positive, collaborative, constructive, and professional approach in interactions.
Ability to balance quality with efficiency and manage multiple projects in a fast-paced environment.

Nice To Haves

Customer service experience.
Two or more years of hands-on live audio, video, and lighting production experience.

Responsibilities

Stage, set up, and operate audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events.
Plan, develop, and deliver internal training sessions, webinars, and demonstrations for sales staff; assist with vendor-led trainings and, when directed, support end-user training.
Maintain and rotate equipment in studios, training rooms, and retail spaces; ensure systems are in proper working order and restored to default settings after use.
Troubleshoot and resolve technical issues during internal events.
Provide secondary technical support to Sales staff, including consultation on product application, integration, and connectivity.
Assist in preparing and presenting product demonstrations, trainings, and technical seminars in collaboration with the Tech Team and vendors.
Participate in manufacturer trainings and certification programs to maintain current product knowledge.
Support Tech Team initiatives by reviewing new products, researching applications, and sharing technical information with internal teams.
Maintain equipment, cables, and shop tools to ensure functionality and a safe, organized work environment.
Maintain reliable attendance and a professional demeanor, and participate in departmental meetings as required.
Take on additional tasks and responsibilities aligned with business needs.