Technical Support Analyst

CAAT Pension Plan•Toronto, ON

55d•$71,000 - $83,500

About The Position

We are seeking a Technical Support Analyst to maintain and enhance CAAT’s technology systems. This role provides technical support across the organization, ensures the availability and security of systems and data, and contributes to continuous improvements in IT infrastructure.

Requirements

3-5 years of experience supporting IT systems in a similar technical environment
Post-secondary education in a Computer Science program, IT program, or similar
Strong understanding of Active Directory, with experience managing users, computers, and network resources.
Experience supporting Office 365 and comfortable with the O365 admin center and Microsoft Exchange
Experience working with Microsoft Azure/Entra, including Azure/Entra AD, VM management, resource groups, access control, Microsoft Intune and JAMF
Experience working with service management tools such as ServiceNow, Remedy, or Jira
Comfortable working with command-line tools and shell scripts
A demonstrated expertise in Windows desktop administration, along with knowledge and familiarity with Linux, Windows server administration, and MacOS administration
Strong problem-solving and communication skills
Demonstrates adaptability and takes initiative to drive results in a dynamic work environment

Nice To Haves

Experience in vulnerability remediation and third-party application patching using Patch My PC or comparable patch management tools (e.g., SCCM/Intune integrations) is considered an asset.

Responsibilities

Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications.
Respond to technical support requests; ensure tickets are acknowledged, prioritized, logged, and updated according to service levels.
Research issues, determine effective solutions, resolve problems, and document resolutions to support continual service improvement.
Support upgrades of hardware, operating systems, applications, and technology-based projects.
Assist with server patching, device patching, and related backend system maintenance
Diagnose, troubleshoot, and resolve issues; escalate and work with vendors as needed.
Collaborate with the team on issues, changes, and suggestions and maintain inventory as required.

Benefits

Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

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