Technical Support Analyst

MFA INC•Columbia, MO

22h•Onsite

About The Position

A career at MFA Incorporated is your opportunity to support farmers and ranchers in our communities. We focus on whole-farm solutions through continuous learning and a collaborative team spirit. At MFA, team members are empowered to be strong customer partners and forward-thinking stewards of the land.

Requirements

Work experience in a computer-related environment preferred.
Current release of Microsoft Enterprise Server experience.
Experience using Netware.
Current versions required.
Basic computer skills.

Nice To Haves

B.S. Degree preferred.

Responsibilities

Support Corporate, Field, and Retail employees with hardware and software issues as they call the Help Desk.
Able to walk users through how to use company programs and third-party software used by MFA or route their issues through an internal ticket system to the correct Tier 2 IT department for in-depth support.
Able to identify and troubleshoot various software, hardware, server, and printer issues.
Knowledgeable in Windows, macOS, and iOS operating systems and the Microsoft Office software suite.
All duties should be performed in accordance with company policy.
Support Field and Corporate Office employees with their computer issues that they call in to help get fixed.
Walk users through how to use company programs.
Troubleshoot issues ranging from software, hardware, servers, and printers.
Support iPhones and all other cell phone devices by provisioning new service and troubleshooting problems with existing service.
Make sure all computer equipment that comes through tech support is up-to-date.
Update computer images using KACE.
Set up user profiles on new equipment.