Retail Technical Support Analyst

Capnexus•New York, NY

8d•Remote

About The Position

Capnexus is a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, Capnexus is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require. Who You Are and What You'll Do: As a member of the team you will be involved in multiple customer-facing projects and will be responsible for the installation and successful delivery of various Point of Sale (POS) applications.

Requirements

Flexibility and adaptability in a fast-paced environment
Ability to meet deadlines
Strong interpersonal and presentational skills with the ability to communicate to all levels within an organization.
Experience implementing or supporting complex systems and solutions
Knowledge of Server, hardware, and network technology
Strong troubleshooting methodology/skills

Nice To Haves

Retail Operation experience or knowledge of Point of Sale (POS)
Software development experience (C#, Visual Basic, .NET, SQL)
MIS Degree or Equivalent

Responsibilities

Work alongside functional teams, providing technical and thought leadership on business processes necessary to execute an agreed solution to the detailed level
Consult with clients on POS functional best practices
Analyze, design and document quality functional specifications
Detailed Process Analysis
Configure solutions to meet Customer’s business process needs
Act as primary technical point of contact for clients and other project team members
Define and document implementation technical requirements
Install and upgrade solutions
Configure, document, and test software
Install and configure: Windows Operating systems on Point of Sales Registers, PC and servers
Install and configure: Point of Sale peripherals drivers
Install and configure: Handheld wireless devices
Consult with clients on POS technical best practices
Log, troubleshoot, diagnose, and resolve technical issues during project implementations (e.g. application, interfaces, operating systems, networks, hardware)
Monitor and report project progress
Train client IT personnel on system monitoring and system management
Support client in initial production stage and prepare project for transition to Client Care Services
Manage client expectations and timeline commitments