Technical Analyst (Support Services)
About The Position
In this role, you’ll be the go-to resource people count on when technology gets in the way of great work. You’ll quickly diagnose and resolve service desk issues, communicate clearly and confidently with both technical and non-technical users, and take ownership of your queue while collaborating with a high-performing team to meet service goals. You’ll also make an impact onsite—supporting technology setup and equipment moves as needed, bringing strong technical knowledge to each interaction and translating solutions into plain language. Along the way, you’ll help implement and support commercial off-the-shelf tools through thoughtful configuration and occasional light scripting, so teams have reliable, easy-to-use solutions.
Requirements
- A degree in computer science, engineering or mathematics or an equivalent level of experience
- In-depth knowledge of common software and operating systems
- Knowledge of computer hardware and peripherals
Nice To Haves
- A valid driver's license and the ability to travel if needed
Responsibilities
- Assist with and resolve common IT issues through one-on-one interactions
- Assist in managing physical assets (20-50lbs) and maintain precise inventory records
- Troubleshoot a variety of first-level IT support issues on different platforms and programs
- Answer questions and provide advice by phone, email or chat
- Develop documentation for common issues
- Collaborate across multiple teams and add input
Benefits
- market-aligned and performance-based salary and incentive programs
- flexible and comprehensive group benefit and savings plans
- well-being support through benefits and wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
