Support Services Analyst

City of Memphis•Memphis, TN

3d•Onsite

About The Position

Works under the general direction of assigned supervisor to provide administrative support to service centers within the division. Performs data entry duties and standard accounting functions. Processes payroll related matters and/or issues. Maintains, sorts, organizes, and archives other administrative files as required. Maintains employee personnel files and documentation. Ensures all files and reports are prepared for audits in accordance with internal or external requirements. Keeps records of materials and equipment ordered, received, and issued. Interacts and collaborates with the 311 Support Center to resolve citizens’ complaints. Consults with appropriate city personnel or external agency to resolve complaints regarding service requests. Analyzes and manages work orders to ensure accurate data is input into the appropriate systems. Schedules and dispatches work orders to applicable staff for assignment. Assists with monitoring or tracking payments for proper documentation and authorization. Verifies accuracy of inventory and equipment and prepares reports for management review. Logs and tracks employee assignments from start to completion. May assist in the maintenance of contracts and projects dependent on the assigned service center. Monitors violation notices and civil penalties assessed for non-compliance with established regulations, if assigned. Audits department expenditures and various program fees. Prepares invoices and verifies if funds are available for payment. Routes mail, directs visitors, and performs other administrative tasks as needed. Creates and prepares a variety of correspondences, memorandums, spreadsheets and reports by utilizing various computer applications.

Requirements

Data entry skills
Standard accounting functions knowledge
Payroll processing knowledge
File maintenance and organization skills
Employee personnel file management
Audit preparation skills
Record keeping for materials and equipment
Collaboration with 311 Support Center
Problem-solving for service requests
Work order analysis and management
Work order scheduling and dispatching
Payment monitoring and tracking
Inventory and equipment verification
Employee assignment tracking
Contract and project maintenance (dependent on assignment)
Violation notice and civil penalty monitoring (if assigned)
Expenditure and program fee auditing
Invoice preparation
Mail routing
Visitor direction
Proficiency in various computer applications for correspondence, memorandums, spreadsheets, and reports.

Responsibilities

Provide administrative support to service centers within the division.
Perform data entry duties and standard accounting functions.
Process payroll related matters and/or issues.
Maintain, sort, organize, and archive administrative files.
Maintain employee personnel files and documentation.
Ensure files and reports are prepared for audits.
Keep records of materials and equipment ordered, received, and issued.
Interact and collaborate with the 311 Support Center to resolve citizens’ complaints.
Consult with appropriate city personnel or external agency to resolve complaints regarding service requests.
Analyze and manage work orders for accurate data input.
Schedule and dispatch work orders to applicable staff.
Monitor or track payments for proper documentation and authorization.
Verify accuracy of inventory and equipment and prepare reports.
Log and track employee assignments from start to completion.
Assist in the maintenance of contracts and projects.
Monitor violation notices and civil penalties.
Audit department expenditures and various program fees.
Prepare invoices and verify funds for payment.
Route mail and direct visitors.
Create and prepare correspondences, memorandums, spreadsheets, and reports.