End User Services (IT Support) Analyst

Graham Capital Management, L.P.•Norwalk, CT

22h•Hybrid

About The Position

Graham Capital Management, L.P. is seeking a mid-level IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support. This role is based out of our Rowayton, Connecticut office, and will require flexibility to cover our New York City office as business needs arise, anticipating up to four weeks per year.

Requirements

5+ years of experience providing technical support for workstations
BA/BS in Computer Science or related field
Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
Excellent interpersonal and communication skills (verbal and written)
Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once

Nice To Haves

Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
Printer and/or print vendor management is desired
Mobile Device Management (iOS/Android) is desired

Responsibilities

Install, maintain, and troubleshoot workstations, including performing software upgrades
Provide support for market data and trade execution platforms
Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
Participate in team meetings and collaborate effectively with colleagues
Provide off-hours support as part of a rotating schedule with other team members