Technical Support Analyst I

ADP•Tempe, AZ

16h•Onsite

About The Position

ADP is hiring a Technical Support Analyst. This role offers career advancement opportunities, award-winning training, and world-class service guidelines to help achieve success, growth, and continued learning. It is an inclusive environment with a culture of collaboration and belonging. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

1+ years of Customer Service experience

Nice To Haves

Microsoft Certified Professional (MCP) or equivalent certification/experience

Responsibilities

Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations.
Effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.