Technical Support Analyst I

Centriworks • Knoxville, TN

6d • Onsite

About The Position

Technical Support Analyst I Location: Knoxville, TN Job Type: Full-Time Industry: MIT Services Centriworks has been a trusted technology leader in East Tennessee for over 60 years , and we’re just getting started. We combine decades of stability with a forward-thinking vision, constantly evolving into new areas of business technology, imaging services, and digital optimization . Our team recently earned recognition as a 2026 Knox News TOP WORKPLACE , and that culture of excellence is something we protect fiercely. About the Role Are you passionate about solving technical problems and helping people? Join our team as a Technical Support Analyst I , where you'll be the first point of contact for users experiencing issues with their technology. This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent customer service, and growing their IT career in a fast-paced, team-oriented environment.

Requirements

• Associate’s degree in Computer Science, Information Technology, or a related field
• 0–2 years in a technical support or help desk role
• Basic understanding of networking, operating systems (Windows/macOS), and common software applications
• Familiarity with ticketing systems and remote support tools
• Strong communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Patience and customer service orientation

Nice To Haves

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MS-900 Microsoft 365 Fundamentals
• Exposure to ITIL practices or certification
• Experience with cloud platforms (e.g., Microsoft 365)
• Experience in IT ticketing systems
• Ability to work in a fast-paced, team-oriented environment
• Multilingual skills for diverse support environments

Responsibilities

• Respond to user inquiries via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and network issues
• Provide clear, step-by-step technical guidance to users
• Escalate complex issues to senior support or specialized teams
• Document support interactions and resolutions
• Assist with software installations, updates, and configurations
• Deliver remote support and maintain high levels of professionalism
• Collaborate with IT teams to resolve recurring issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree