Technical Support Analyst I
RaceTrac•Atlanta, GA
•Onsite
About The Position
The Technical Support Analyst is responsible for supporting the monitoring and maintenance of the organization’s computer hardware and software. This individual participates in the onboarding, installation, and maintenance of all employee computer systems, while providing efficient customer service to all employees. Up to 10% travel may be required.
Requirements
- 3+ years experience in related field preferred
- Knowledge of PC, network, hardware, and software installation and configuration preferred
- CompTIA and/or Microsoft certifications a plus
Responsibilities
- Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers and audio/visual equipment.
- Addresses daily individual user problems and provides solutions in a timely manner.
- Assists in the installation and configuration of the appropriate hardware, systems, and applications for users.
- Ensures new users are equipped with the appropriate technical devices and support.
- Provides support in performing analyses, testing, and updates of computer and hardware systems.
- Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
