Analyst I, Product Technical Support

FIS Global • San Juan, PR

1d • Remote

About The Position

This role involves providing remote technical support for a marquee client in Puerto Rico. The Analyst I will be the first point of contact for technical issues related to applications, endpoints, and core services, managing issues end-to-end or escalating them as needed. The position supports a remote-first operating model and requires precise ticket management and documentation.

Requirements

• Proven experience with service desk operations and enterprise ticketing platforms.
• Practical understanding of SLAs and remote support environments.
• Strong technical depth across Windows, printers, and scanners.
• Ability to diagnose and resolve Windows issues methodically.
• A calm, service-oriented presence on technical support calls.

Nice To Haves

• Background in technical call centers, service desk, or desktop support.
• Proficiency in Windows/application installation and fault isolation.
• Experience supporting mobile devices and modern authentication solutions.

Responsibilities

• Provide remote technical support for applications, endpoints, and core services.
• Handle access administration in Active Directory and perform account lifecycle maintenance.
• Configure computers with operating systems and applications.
• Manage mobile devices and authenticators via Azure.
• Work tickets with precision and document actions with clear, concise notes.
• Support a remote-first operating model.

Benefits

• A culture built on collaboration, accountability, flexibility, and respect.
• The opportunity to tackle mission-critical problems in financial services & technology.
• The ability to work remotely from home on select occasions.
• Meaningful pathways for professional and personal growth.
• A competitive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed