Technical Support Analyst

CAI • San Diego, CA

5d • Onsite

About The Position

Under general supervision the Technical Support Analyst performs a full range of problem resolution and technical support services to Information Technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access. We are seeking a highly skilled Technical Support Analyst to join our IT team. This position will be full-time, onsite, and is a contract position.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience
• 2+ years of experience providing technical support, help desk, desktop support, or IT customer support services
• Experience troubleshooting and supporting Windows-based desktop and laptop environments
• Knowledge of computer hardware, operating systems, software applications, printers, and peripheral devices
• Experience supporting network connectivity, VPN access, and basic LAN/WAN environments
• Ability to diagnose technical issues, evaluate solutions, and independently resolve problems
• Strong customer service and stakeholder management skills with a focus on delivering high-quality support
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Nice To Haves

• Experience supporting Microsoft 365, Active Directory, and enterprise collaboration tools.
• Experience with server administration, network devices, and virtualization technologies
• Knowledge of IT asset management, inventory tracking, and documentation practice
• Familiarity with IT service management (ITSM) tools and ticketing systems

Responsibilities

• Provide first-line and second-line technical support for end users by diagnosing and resolving hardware, software, network connectivity, and system access issues
• Respond to, document, track, and prioritize support requests while ensuring timely resolution and excellent customer service
• Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, mobile devices, peripheral equipment, and related technologies
• Support local area networks (LAN), wide area networks (WAN), VPN connectivity, Internet/Intranet services, and secure remote access solutions
• Assist with the installation, configuration, testing, and maintenance of servers, network devices, and enterprise applications
• Coordinate with business stakeholders to understand technology needs and recommend appropriate hardware, software, and support solutions
• Deploy, configure, and support specialized business applications and operational software
• Conduct end-user training and provide guidance on hardware, software, and technology best practices
• Maintain accurate records of support activities, asset inventory, device configurations, user profiles, and technical documentation
• Assist with technology asset management, including receiving, inventory tracking, deployment, and lifecycle management of hardware and software
• Create and maintain technical procedures, knowledge base articles, training materials, and support documentation
• Collaborate with cross-functional IT teams to support infrastructure initiatives, technology upgrades, and continuous improvement efforts

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401k retirement account access
• paid sick leave
• other paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree