Technical Support Analyst 3/IT Hardware Asset Analyst

INFO ORIGIN INC•Petersburg, VA

1d•$30 - $40•Onsite

About The Position

This is a contract position for a Technical Support Analyst 3/IT Hardware Asset Analyst located in Petersburg, Virginia. The role involves managing IT assets, generating reports, handling ITSM tickets, and assisting with asset lifecycle processes. The work mode is onsite, and interviews will also be conducted onsite.

Requirements

5 to 7 business days for IT asset transfers.
7 - 10 business days for ITSM ticket completion.
Daily monitoring of ITSM IT Asset Management queue.
Accurate and clear note-taking for ticket lifecycle capture.
Management of ITAM Queue.
Assistance with Asset IMAC and PC Refresh process.
Periodic inventories and usage monitoring of IT assets.
Recording of findings, changes, physical location, and support incidences.
Tracking and maintenance of hardware warranties, maintenance agreements, lease and vendor contracts, including expirations.
Tracking and maintenance of software licenses.
Periodic software audits of installs on desktops, servers, and network equipment.
Reconciliation of software repository with ISO Approval list on a semiannual basis.

Responsibilities

Coordinate the transfer of IT assets between business units with 5 to 7 business days.
Generate, distribute, & review weekly IT asset management reports.
Complete ITSM tickets within 7 - 10 business days.
Monitor the ITSM IT Asset Management queue on a daily basis.
Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
Correctly Managing ITAM Queue
Assist With Asset IMAC and PC Refresh process
Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
Assist in tracking and maintain software licenses
Perform periodic software audit of installs on desktops, servers, network equipment.
Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.