Technical Support - AI Support Inbound Voice - Onsite Greenville, SC

Transcom

31d • Onsite

About The Position

Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated Technical Support Specialist to join our growing team in Greenville, SC. In this role, you won't just be answering questions—you will be at the forefront of digital customer support, leveraging AI tools to effortlessly engage with customers via inbound voice calls. If you love critical thinking, technical troubleshooting, and making a meaningful impact in a fast-paced environment, this is your launchpad.

In this full-time employee role, you’ll support our client’s customers providing functional and technical support, resolving customer issues, ensuring compliance within guidelines, and maintaining high professionalism and customer satisfaction. The ideal candidate thrives under pressure, demonstrates empathy and attention to detail, and is committed to delivering high-quality service while meeting performance and compliance standards. If you enjoy critical thinking, continuous learning, and making a meaningful impact on customer satisfaction, this is an exciting opportunity to grow your career in a dynamic and evolving support environment.

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite for a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English verbal and written communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while working with multiple customers
• Able to thrive in a fast-paced, time-pressured, dynamic work environment supporting back-to-back customer interactions
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls

Nice To Haves

• Previous call center experience, preferred
• Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
• Experience with AI tools, preferred

Responsibilities

• Effortlessly engage with customers via voice calls, review information provided, ask probing questions, analyze, and isolate tech issues
• Provide patience and empathy to customers that need support with time sensitive technical issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work onsite
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound inquiries from customers
• Work at a desk, for the duration of a full-time schedule in order to work with customers in a high-volume, fast-paced, and sometimes stressful environment
• Receive, diagnose, log customer issues, ensuring proper documentation, clear resolution communication, and accurate and timely incident notification and escalation
• Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Benefits

• Competitive Pay: $20.00 per hour, starting pay rate + monthly performance-based incentives. Shift differential available for overnight shifts.
• Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office. No more being on your feet all day!
• Schedules Options: Shifts are available 24/7! Traditional 8-hour/5-day shifts and 10-hour/4-day shifts.
• Flexible Pay Options: Choose what works for you - Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
• Invest in Your Future: 401(k) investment options with employer match, plus paid vacation time
• Career Growth: Continuous skill development and clear paths for career advancement within a global company of 30,000+ experts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED