Technical Support Administrator II

Jacintoport International•Houston, TX

4d•Hybrid

About The Position

This position is primarily responsible for providing support to end users on a variety of issues including PC, printers, hand-held devices, peripherals, software, network and wireless issues. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Four (4) years of experience in desktop and network support.
Experience with current windows operating systems.
Demonstrated experience handling troubleshooting requests.
Proficiency at an advanced level with computer software and hardware installation, upgrades and repairs.
Proficiency at an advanced level of Microsoft applications (minimum in Microsoft Windows 10 and Office 365)
Proficient at basic level on network devices installation.
Possess basic handheld computer, AS400 and typing experience
Ability to communicate (speak, read and write) effectively in English and Spanish at an Advanced level in a business environment
Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts.
Ability to analyze and solve problems in a constantly changing environment
Ability to think logically and follow procedures and instructions
Self-starter with ability to perform under pressure and excellent time management skills
Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
Ability to respond to emergency calls 24 x 7

Nice To Haves

College education in IT related field.
Related IT certification

Responsibilities

Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems
Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
Assists with Servers and LAN Operations.
Supports and troubleshoots problems with wireless infrastructure and wireless devices.
Ensures proper data backups are performed.
Responds to telephone calls, e-mails and personnel requests for technical support.
Documents and tracks each issue (in incident/problem management system) and escalates issues that require more advanced research and troubleshooting.
Participate in department rotating schedule to provide after-hours end-user support.
Trains employees on use of new hardware and software products
Maintains hardware and software license inventories
Participates in special projects as assigned by Management.
Identify and suggest possible procedural improvements
Create and review standard operating procedures
Additional duties as assigned.