Operations Administrator - Technical Support

Oculus Inc • Arlington, WA

2d • Onsite

About The Position

At WAVE Contact Lens System, we’re redefining what’s possible in eye care. Our advanced software empowers eye care professionals to design custom contact lenses that improve outcomes for patients with even the most complex vision needs. We combine innovation, precision, and collaboration to deliver exceptional results—and we’re growing. We’re looking for a Technical Operations Administrator who thrives at the intersection of customer support, technology, and healthcare innovation.

Requirements

• 2–3+ years of experience in technical support, operations, or a similar role
• Strong technical aptitude (software, networking, troubleshooting)
• Familiarity with Office 365 (Excel, Word, Outlook, PowerPoint)
• Experience with CRM/ERP systems and data management
• Excellent communication skills and a customer-first mindset
• Strong organizational and problem-solving abilities
• Ability to multitask in a fast-paced environment
• A self-starter attitude with a passion for learning and teamwork

Responsibilities

• Deliver responsive support via phone, email, chat, and remote sessions
• Troubleshoot software, network, and system issues step-by-step
• Assist customers with installations, updates, and system setup
• Provide guidance on product functionality and complex technical inquiries
• Support the contact lens ordering process, including reorders and returns
• Monitor orders, resolve holds, and coordinate with manufacturing labs
• Communicate updates, changes, or delays with internal teams and partners
• Maintain accurate records of customer interactions and orders
• Partner with R&D and cross-functional teams to resolve technical challenges
• Capture customer feedback and contribute to ongoing product improvements
• Manage leads and customer data within the CRM system
• Support onboarding and account setup for new customers
• Stay current on industry trends, products, and technologies

Benefits

• 100% employer-paid medical insurance for employees
• Medical, dental, and vision coverage for employees and dependents
• Three weeks of paid time off starting your first year
• additional paid time off for your birthday
• Nine paid holidays
• Life insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan with company match
• Costco Membership
• Employee Discounts through LifeMart

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed