Technical Supervisor, Claims - Bodily Injury (Onboarding)

Co-operators • Edmonton, AB

6d • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Technical Claims Supervisor, you will be accountable for managing the unit operations, providing leadership for new hires, coaching new hires, development, and support to the new hire & staff to achieve claims objectives. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit.

Requirements

• Seven years of experience in claims, insurance or related business experience.
• A post-secondary education.
• You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
• Successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibits a high degree of autonomy and resiliency.
• Comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

Nice To Haves

• French is an asset.

Responsibilities

• Lead and cultivate an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
• Create a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
• Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
• Leverage analytics and partnerships to optimize decision making within the operation and file handling.
• Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
• Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
• Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees