Bodily Injury Claims Advisor

Desjardins • Mississauga, ON

4d

About The Position

Temporary position for 12 months. If you’re passionate about helping people, solving complex problems, and working in a dynamic, client-focused environment, here is an opportunity to empower communities across Atlantic Canada through Claims Expertise. At Desjardins, we’re proud to serve members and clients across Newfoundland, New Brunswick, Prince Edward Island, and Nova Scotia delivering trusted insurance solutions with compassion and integrity. We’re seeking a licensed and experienced professional to join our team as a Bodily Injury Claims Advisor. This role requires a strong foundation in claims handling, particularly in automobile liability and property insurance, along with working knowledge of medical and legal principles, provincial insurance regulations, and claims investigation techniques. You’ll guide clients through complex claims with empathy and precision, leveraging your analytical skills, negotiation abilities, and sound judgment to ensure fair outcomes and uphold Desjardins’ commitment to service excellence across the Atlantic region.

Requirements

• Bachelor's degree in a related field
• A minimum of three years of relevant experience
• Automobile liability claims experience
• Licensed to handle claims in Newfoundland, New Brunswick, and Prince Edward Island
• Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Intermediate knowledge interpreting medical reports, injury assessments, and rehabilitation plans.
• Intermediate knowledge provincial insurance regulations in Newfoundland, New Brunswick, Prince Edward Island and Nova Scotia
• Intermediate knowledge policy language, coverage limits, exclusions, and endorsements
• Decision quality
• Interpersonal Savvy

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Intermediate knowledge of French
• Trade Union (If applicable)

Responsibilities

• Conduct thorough investigations and inspections to assess damages, estimate costs, and determine settlement amounts
• Analyze medical, financial, and employment information to determine claim eligibility
• Manage a dedicated caseload of bodily injury claims, while providing support with property insurance claims only during periods of exceptionally high volume in APD/Property
• Negotiate settlements with clients, third parties, and legal representatives
• Ensure claims are settled in accordance with Desjardins’ standards, policies, and contractual obligations
• Meet deadlines to maintain client satisfaction and avoid penalties
• Represent our Client and Desjardins in negotiations and agreements with third parties and external partners

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level