Bodily Injury Claims Specialist Bodily Injury-Hybrid

Great American Insurance Group•Richfield, TX

17h•Hybrid

About The Position

National Interstate, a member of Great American Insurance Group, is a leading commercial transportation insurer offering risk financing solutions across all 50 states. They provide traditional insurance and innovative alternative risk transfer (ART) programs, including group captive programs for niche wheels markets. Recognized as a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace, National Interstate upholds values of integrity, transparency, fairness, accountability, empowerment, and collaboration. Since 1989, the company has specialized in the wheels-based transportation industry, developing expertise in product design, loss control, and claim services. National Interstate is seeking a Bodily Injury Claims Specialist to join their team, working a hybrid schedule from the Richfield, OH office. The company's culture fosters connection, shared learning, and strong relationships, requiring employees in this role to be on-site four days a week (core days Tuesday-Thursday, with the fourth day determined by business needs) and one day remotely.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 9 years of experience in property and casualty claims handling.
Works within broad limits and authority on assignments of the highest technical complexity, requiring specialized knowledge.
Demonstrates excellent analytical, negotiation, and problem-solving skills.
Maintains strong knowledge of insurance policies, coverage, and claims handling procedures.
Maintains knowledge of industry laws and regulations.
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.
Viewed as a senior resource within the Claims department and/or organization.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Manages a large inventory of complex claims to evaluate compensability/liability.
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages.
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
Performs other duties as assigned.

Benefits

Competitive benefits packages for full-time and part-time employees.
Medical coverage (for full-time employees).
Dental coverage (for full-time employees).
Vision coverage (for full-time employees).
Wellness plans (for full-time employees).
Parental leave (for full-time employees).
Adoption assistance (for full-time employees).
Tuition reimbursement (for full-time employees).
Paid Time Off (for full-time and eligible part-time employees).
Paid holidays (for full-time and eligible part-time employees).
401(k) plan with company match (for full-time and eligible part-time employees).
Employee stock purchase plan (for full-time and eligible part-time employees).
Commuter benefits (for full-time and eligible part-time employees).