Technical Success Manager
About The Position
As the Technical Success Manager, you will be responsible for the entire client lifecycle, leading the successful deployment of our cybersecurity solutions and maintaining long-term client relationships. This role requires a unique blend of technical knowledge, project management expertise, and relationship management to ensure smooth implementations while facilitating ongoing renewals and growth. You will serve as a trusted advisor, working cross-functionally with SOC analysts, security engineers, sales staff, and leadership. This is an opportunity to join a fast-growing startup with the potential to excel and grow the company’s overall customer success and implementation programs.
Requirements
- Bachelor’s degree or comparable industry experience in technology, project management, or customer success
- Must have excellent written and verbal communication skills.
- Strong understanding of IT infrastructure, information security, and compliance controls
- Proven experience with leading client meetings
- Proven experience with preparing client reports
- Comfortable interacting with clients as well as all levels of internal staff members
- Excellent organizational skills are required
Nice To Haves
- Experience working for an MSSP is highly desirable
- Technical writing skills are highly desirable
Responsibilities
- Maintain a full schedule of meetings for new customer onboarding, regular check-ins, renewal discussions, and project updates.
- Perform regular client outreach to inform them of potential problems, product updates, or new service offerings
- Maintain a positive and collaborative relationship with customers, ensuring that client security requirements and alignment needs are met
- Act as a primary liaison between technical staff and customers
- Maintain advanced knowledge of all Legato Security products and managed services, including software resale, managed security services, and professional services engagements
- Maintain current knowledge of threats, attack methods, and security technologies through ongoing training and education.
- Provide troubleshooting and support when needed regarding existing or new security tools and solutions
- Lead the deployment of cybersecurity solutions, ensuring project deadlines are met by working with technical staff and addressing any delays or changes
- Write technical reports for assessments, best practice recommendations, or other required project deliverables with input from the technical staff
- Ensure that customer’s security requirements are met
- Interface with engineers, and analysts to explain client requests and align needed solutions
- Gather requirements for service developments and enhancements based on customer requests
- Travel to prospects and customers for on-site meetings as needed (~5%)
- Develop progress reports, Client Delivery Reports, and quarterly review data for presentation to customers on a regular basis
- Interact closely with Channel Partners in support of joint-customer initiatives
Benefits
- Competitive medical and dental benefits for employee and family members
- Short-term disability
- Basic life insurance
- Children’s orthodontia
- Additional voluntary benefits available
- Flexible Paid Time Off policy
- Professional Development opportunities specific to role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
