Technical Success Manager
Zscaler•Kilgore, TX
•$119,000 - $170,000•Remote
About The Position
We are looking for a Technical Success Manager to join our Customer Success team. This is a remote role preferably based in the Northeast (NJ, DC, NYC, MA, NC), reporting to the Senior Manager, Technical Success. In this role, you will act as the primary technical partner for customers, helping them successfully adopt, use, and derive ongoing value from the company's product or platform. This role combines relationship management, technical guidance, and cross-functional coordination to improve customer outcomes, reduce risk, and support retention and growth.
Requirements
- Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role.
- Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
- Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts.
- Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution.
- Strong project management and communication skills in a fast-paced, cross-functional environment.
Nice To Haves
- Experience supporting SaaS, cloud, API, data, or enterprise software products.
- Experience with customer health metrics, renewal support, or expansion-focused account planning.
- Experience creating scalable enablement materials, playbooks, or technical best-practice documentation.
Responsibilities
- Own a portfolio of customers and drive technical adoption, value realization, and long-term success
- Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
- Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
- Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
- Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
