Technical Success Manager

Mayo Clinic•Rochester, MN

2h•$127,962 - $185,515

About The Position

The Technical Success Manager works with Mayo Clinic Platform prospective and current clients, including executives, technical leaders, engineers, clinicians, and data scientists to understand the technical offerings of Mayo Clinic Platform, learn to use our data science and deployment tools, and achieve success in Mayo Clinic Platform programs. The Technical Success Manager also works to provide feedback on MCP products and services, especially translating client feedback into recommendations for tangible product improvements. The position will be expected to establish effective working relationships with a variety of individuals throughout the institution. Position Overview: The Technical Success Manager is a role blending knowledge of real-world healthcare data, data science, and deep communication skills to enable the success of Mayo Clinic Platform clients. The primary purpose of this role is to serve as the point of contact for prospective and current clients of Mayo Clinic Platform programs. Responsibilities include understanding the technical requirements of prospective Mayo Clinic Platform clients, explaining the benefits and limitations of Mayo Clinic Platform data and tools, training users on data science tools and functionality, and serving as the technical relationship manager for current clients. Technical Success Managers establish and lead all client-facing, technical aspects of Mayo Clinic Platform programs. The position will be responsible for the following essential functions: Serve as the primary point of contact for prospective clients. This includes both reviewing client materials and responding to questions. Topics may include technical, data, Mayo Clinic Platform tools, and programmatic capabilities and limitations. Address and triage data and technical questions as they arise and facilitate coordination with research and development teams Lead onboarding and training of clients in data science environment and deployment tools in partnership with the Services team. In partnership with MCP leadership, continuously improve Mayo Clinic Platform programs. Serve as a liaison to technical related internal and external partnerships. Assist with the creation and collection of metrics to ensure the success of the Mayo Clinic Platform programs. Advise and assist with strategic expansion of Mayo Clinic Platform programs. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.

Requirements

Knowledge of real-world healthcare data
Knowledge of data science
Deep communication skills
Ability to understand technical requirements of prospective clients
Ability to explain the benefits and limitations of Mayo Clinic Platform data and tools
Ability to train users on data science tools and functionality
Ability to serve as the technical relationship manager for current clients
Ability to establish and lead all client-facing, technical aspects of Mayo Clinic Platform programs
Ability to establish effective working relationships with a variety of individuals throughout the institution

Responsibilities

Serve as the primary point of contact for prospective clients. This includes both reviewing client materials and responding to questions. Topics may include technical, data, Mayo Clinic Platform tools, and programmatic capabilities and limitations.
Address and triage data and technical questions as they arise and facilitate coordination with research and development teams
Lead onboarding and training of clients in data science environment and deployment tools in partnership with the Services team.
In partnership with MCP leadership, continuously improve Mayo Clinic Platform programs.
Serve as a liaison to technical related internal and external partnerships.
Assist with the creation and collection of metrics to ensure the success of the Mayo Clinic Platform programs.
Advise and assist with strategic expansion of Mayo Clinic Platform programs.