Technical Success Manager - Discovery Hub
About The Position
The Technical Success Manager for Discovery Hub serves as the point of contact for Mayo Clinic staff and prospective and current Mayo Clinic Platform clients regarding data needs, technical offerings, and program capabilities. The role supports research, insight generation, and development of AI models using Mayo Clinic Platform’s de-identified clinical data, data science tools, and solution platform capabilities. It evaluates, scopes, and supports projects in relation to Mayo Clinic Platform data and capabilities. This role combines knowledge of real-world healthcare data and data science with strong communication and relationship skills. The Technical Success Manager helps clients understand platform offerings, learn to use data science and deployment tools, and succeed in Mayo Clinic Platform programs. The position also gathers client feedback and translates it into recommendations for product improvements, establishes effective relationships across the institution, and leads client-facing technical aspects of the programs.
Requirements
- Bachelor’s degree in Business or a related relevant field, such as engineering, mathematics, computer science, health science, or another analytical or quantitative field, and at least three years of professional or research experience in data science.
- Demonstrated understanding of the technology industry and emerging technology opportunities.
- Expertise in AI, machine learning, deep learning, statistical data processing, regression techniques, neural networks, decision trees, clustering, pattern recognition, probability theory, and data science methods used to analyze data.
- Ability to communicate technology- and data-derived product solutions to advance medical care.
- Excellent verbal and written communication skills and ability to interact with people from diverse backgrounds.
- Strong relationship skills and ability to manage several client accounts simultaneously.
- Qualities indicating the ability to mentor, train, and supervise employees.
- Ability to think strategically about optimizing or improving the MCP Accelerate Program.
- Ability to function effectively both independently and dependently, work as a team player, and be a self-starter.
- Ability to present effectively to internal and external groups while representing Mayo Clinic Platform.
- Initiative, eagerness to break new ground, and ability to create opportunities for others.
- Experience with CRM and other engagement management tools.
Nice To Haves
- Academic publications leveraging real-world healthcare data.
- Master’s degree in a related field such as Computer Science, Data Science, Engineering, Informatics, Public Health, or Business.
- Experience working with healthcare datasets compiled from multiple sources in clinical practice or healthcare operations.
- Experience analyzing data or developing algorithms from real-world healthcare data.
- Experience working with both clinical and technical stakeholders.
Responsibilities
- Serve as the primary point of contact for prospective clients, reviewing client materials and responding to questions about technical, data, platform-tool, and program capabilities and limitations.
- Address and triage data and technical questions, coordinating with research and development teams as needed.
- Lead client onboarding and training on the data science environment and deployment tools in partnership with the Services team.
- Partner with Mayo Clinic Platform leadership to continuously improve platform programs.
- Serve as a liaison for technical internal and external partnerships.
- Assist with creating and collecting metrics to assess the success of Mayo Clinic Platform programs.
- Advise and assist with strategic expansion of Mayo Clinic Platform programs.
- Understand prospective clients’ technical requirements and explain the benefits and limitations of Mayo Clinic Platform data and tools.
- Serve as the technical relationship manager for current clients and manage client-facing technical aspects of platform programs.
- Provide feedback on Mayo Clinic Platform products and services, translating client feedback into recommendations for product improvements.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Competitive compensation and comprehensive benefit plans.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
