Technical Success Manager

LVT•American Fork, UT

11h•Onsite

About The Position

LVT is looking for a Technical Success Manager to champion our customers' technical onboarding and drive successful product trials. Acting as a crucial technical resource, you will partner directly with prospective enterprise clients to configure, optimize, and validate LVT solutions against their specific operational needs. You are an individual contributor who thrives at the intersection of client relationship management and hands-on system configuration, turning complex hardware and cloud settings into clear, successful customer outcomes. This role is based fully in-office out of our Headquarters in American Fork, Utah.

Requirements

Proven track record in a highly technical customer-facing engineering, implementation, or technical account management role.
Brings 5 or more years of hands-on technical support, system configuration, or technical project management experience.
Exceptional capability to translate intricate technical configurations, network settings, and AI capabilities into plain, value-driven language for business executives.
Strong critical thinking and analytical skills, with a methodical approach to diagnosing multi-layered hardware, software, and configuration issues.
Laser-focused on QA and performance metrics, ensuring every client deployment matches LVT's high excellence benchmarks.
A collaborative team player who balances high technical aptitude with the empathy, patience, and relationship-building skills required for customer-facing success.

Nice To Haves

Experience configuring IP camera systems, edge video analytics, or VMS platforms is highly preferred.

Responsibilities

Own the end-to-end technical configuration and remote setup of new LVT products for proof-of-concept and trial customers, including adjusting IP camera analytics, firmware, and core software settings.
Analyze and fine-tune system configurations to produce tailored, precise security and operational outcomes unique to each customer's site constraints.
Synthesize data into weekly customer reports that clearly articulate system "wins," captured incidents, and ROI to technical and non-technical stakeholders.
Monitor centralized dashboards regularly to identify, diagnose, and resolve hardware or configuration anomalies before they impact the trial experience.
Act as a trusted technical advisor, conducting recurring syncs with clients to ensure LVT's Agentic AI platform and physical units continually meet their operational goals.
Rapidly diagnose incoming customer requests, troubleshooting basic hardware, software networking, and system-level bugs during critical evaluation periods.
Leverage internal data streams to create clear, actionable analyses that improve the visibility, usability, and speed of customer problem-solving.
Partner closely with Sales, Product, and Field Engineering teams to translate trial feedback into long-term customer experience and product enhancements.