Technical Customer Success Manager

Dreamdata • New York, NY

4d • Hybrid

About The Position

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise.

Requirements

• 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
• A proven track record of driving results for your customers and your company
• A strategic approach to customer management, with strong business acumen
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
• Entrepreneurial mindset. You will have to wear many hats, all while operating independently

Nice To Haves

• SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.

Responsibilities

• Shape the success journey for our customers.
• Become an expert on the Dreamdata platform and its integrations.
• Support existing customers.
• Support the sales team during pre-sales.
• Be a day-to-day contact and strategic advisor.
• Drive adoption and usage of the platform.

Benefits

• Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+
• Health/Dental/Vision Insurance 100% Covered
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed