US-Technical Specialist

Apple • Albuquerque, NM

3d

About The Position

Apple Retail brings together expertise to help customers do what they love and deliver an only-at-Apple experience. Apple emphasizes inclusion as a shared responsibility and aims to foster a culture where everyone belongs and can do their best work.

As a Technical Specialist, you provide technical support and skilled troubleshooting to customers while generating excitement about Apple products and services. You deliver exceptional service, help customers get the most from their Apple products, and educate them about repair options and Apple products and services.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Demonstrate technical expertise in Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen understanding of Apple products and services, as well as third-party products, to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, consistent with Apple’s core values.
• Be curious and open to learning from others and helping each other grow.

Responsibilities

• Develop knowledge of and stay current on Apple products, services, and Genius Bar repair processes to support efficient, high-quality repairs.
• Support customers experiencing Apple product or software issues with care and empathy, using Apple-provided tools and resources.
• Troubleshoot, diagnose, and resolve service concerns involving select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple.
• Understand customers’ needs, identify ownership opportunities, present product and service recommendations, and educate customers about relevant ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and remaining curious about learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed