US-Technical Specialist

Apple • Orlando, FL

4d

About The Position

As a Technical Specialist in Apple Retail, you provide technical support and skilled troubleshooting to customers while generating excitement about Apple products and services. You deliver exceptional service, help customers get the most from their Apple products, and educate them about repair options, products, and services. The role involves keeping current on Apple products, services, and Genius Bar repair processes; diagnosing and resolving selected hardware and software issues; and supporting other customer-facing activities as needed. You contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in your daily work.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Demonstrate technical expertise in Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Handle customer service issues with care and strong interpersonal skills.
• Consistently learn about Apple products, services, and third-party products to enhance the customer experience.
• Work in a fast-paced environment while balancing multiple tasks.
• Work well in a team environment, demonstrating shared responsibility and accountability.
• Handle sensitive or confidential information in keeping with Apple’s core values.
• Be curious, open to learning from others, and willing to help others grow.

Responsibilities

• Develop knowledge of and stay current on Apple products, services, and Genius Bar repair processes to support efficient, high-quality repairs.
• Support customers experiencing Apple product or software issues with care and empathy, using tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple.
• Understand customers’ needs, identify ownership opportunities, recommend products and services, and educate customers on relevant ways to buy.
• Support customer-facing activities on or off the sales floor and perform other tasks as needed.
• Contribute to an inclusive environment by respecting differences and remaining curious about others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed