Technical Specialist - Service Dispatch and Parts Support

FANUC America Corporation • Rochester Hills, MI

40d

About The Position

In this role, the Technical Specialist will be supporting Service Dispatch and Parts within Customer Service. This role coordinates all Service and Preventive Maintenance (PM) activities for FANUC America’s Customer Service Group. This role serves as a primary point of contact for customer service requests, supports the Technical Service Hotline, creates and maintains Technical Service Logs and Field Service Reports, and updates the Workforce Scheduler (Gantt) to coordinate schedules between Service Engineers and customers. The Technical Specialist is also responsible for ordering and coordinating the shipment of parts required for service requests, issuing return authorizations for unused or warranty parts, and tracking returns to their final destination. This position ensures that all customer service activities are accurately documented and tracked and assists with service-related collection activities.

Requirements

• High school diploma or GED required
• Minimum of 2 years of experience in automation integration and/or installation, with hands-on mechanical, electrical, and pneumatic troubleshooting, teardown, and repair experience
• Able to read and interpret electrical, mechanical, and pneumatic prints and technical documentation
• Proficient with PC‑based business systems, including Microsoft Office
• Works collaboratively and effectively with internal teams and external partners
• Highly organized and efficient, capable of managing multiple tasks simultaneously while meeting priorities and deadlines
• Ability to perform detailed and intricate repairs on mechanical and electrical systems

Nice To Haves

• Bachelor of Science or Bachelor of Arts or Electrical Technician diploma or Licensed Electrician certification preferred
• PLC knowledge and familiarity with FANUC RJ/RJ2/RJ3/RJ3iB/R30iA/R30iB controller platforms preferred

Responsibilities

• Partner with customers to identify service needs, establish schedules, and manage expectations throughout the service process
• Coordinate with Service Managers and Supervisors to schedule manpower, resources, materials, and spot service support as required
• Prepare service quotations, ensure proper billing, and obtain required customer purchase orders
• Manage crash kits, tools, and equipment, ensuring safe operation, proper maintenance, and timely return to FRNA
• Provide telephone‑based troubleshooting support and safely perform service activities involving FANUC robots and related peripheral equipment
• Communicate near real‑time updates on service issues and resolution to Service Management, Sales, Engineering, customers, and internal stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED