Vintage Automotive Parts Technical Support Specialist

Kanter Auto • Boonton, NJ

14h • Remote

About The Position

This role is for a Technical Support Specialist who will handle high-level technical inquiries requiring hands-on interaction with physical inventory. The specialist will bridge the gap between the company's digital presence and its physical products, serving as a technical resource for both customers and the sales team. Key responsibilities include conducting technical deep-dives, performing quality control inspections on incoming inventory, inspecting returned parts, taking precise measurements of parts, and contributing to an internal knowledge base.

Requirements

• Must have personally completed at least one major restoration project on a vintage car (frame-off, engine-out experience).
• Understanding of the quirks of vintage automotive engineering.
• Typing 60+ WPM.
• Extremely comfortable communicating via email and fast-paced chat environments.
• Ability to translate complex mechanical concepts into clear, concise written instructions for customers and coworkers.

Responsibilities

• Answer complex customer inquiries regarding installation challenges, specific part dimensions, and fitment nuances.
• Inspect incoming inventory to ensure it meets strict standards before it hits the shelves.
• Inspect returned parts to determine if they were installed, damaged, or are eligible for restocking.
• Pull parts from the warehouse to get exact measurements (using calipers, micrometers, etc.) to satisfy specific customer "build" requirements.
• Serve as a technical resource for the sales team to help them close difficult sales with 100% accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed