Technical Specialist Advisory

Scotiabank • Toronto, ON

7d • Onsite

About The Position

Scotiabank’s Global Technology Services (GTS) Service Assets & Configuration Management department is responsible for the management of the Bank’s hardware IT assets throughout their lifecycle from acquisition to retirement. We are also responsible for the creation of standard IT Asset Management (ITAM) processes and oversight for adherence to the processes from our global partners. Reporting directly to the Senior Manager, you will play a critical role in the management of the Bank’s hardware IT assets. This role is primarily focused on hardware currency which includes maintaining the hardware model database, ensuring models records are complete, accurate and normalized. You will also be responsible for tracking and reporting on assets with aged or end of life models and liaising with stakeholders to initiate the refresh activities.

Requirements

• Strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• At least 2+ years of hands-on working experience in an IT Asset Management role.
• At least 2+ years of hands-on working experience with the use of the Asset and Reporting modules within Service Now.
• At least 2+ years of working experience with IT Service Management (ITSM) frameworks.
• At least 2+ years of hands-on working experience with using Power BI and Microsoft Excel for data modelling, advanced formulas, power queries and building interactive dashboards.
• Problem solving, analytical and excellent attention to detail skills.
• Post secondary education in Computer Science or related field.
• Certified in ITIL Foundation v4.

Nice To Haves

• Completion of ITAM certificates (CHAMP, CHAM) are an asset.

Responsibilities

• Maintaining the hardware model database, ensuring models records are complete, accurate and normalized.
• Tracking and reporting on assets with aged or end of life models.
• Liaising with stakeholders to initiate the refresh activities.
• Identifying opportunities to automate and improve model management processes and workflows.
• Ensuring that hardware models are fully normalized with accurate end of life information.
• Creating reports, dashboards and metrics to provide stakeholders with actionable insights on hardware currency status and compliance.
• Performing detailed analysis of model records to identify and resolve duplicates, missing information, and other data inconsistencies.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Opportunities for community engagement & belonging with our various programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree