Technical Specialist

Bertelsmann-Jobs • Louisville, KY

1d

About The Position

The Configuration Center Technical Specialist supports the technical and operational activities of a high-volume device configuration and bundling environment supporting a major technology client. This role combines hands-on hardware and software troubleshooting, device imaging, quality assurance, and day-to-day warehouse operations. The ideal candidate has a strong technical background and is comfortable working at the intersection of IT and operations. This individual will troubleshoot hardware and system issues, support SAP-related questions, perform device testing and imaging, and ensure configured products meet customer quality requirements before shipment.

Requirements

• 3+ years of experience in a technical operations, IT support, configuration center, manufacturing, warehouse technology, or similar environment.
• Strong hands-on experience troubleshooting computers, hardware, software, and technical systems.
• Experience with device imaging, re-imaging, configuration, or deployment.

Nice To Haves

• Experience working with SAP or other enterprise resource planning (ERP) systems preferred.

Responsibilities

• Support the day-to-day operations of a technology configuration and bundling center, ensuring devices are configured, tested, and processed according to customer requirements.
• Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
• Perform Out of Box Audits (OBA) by testing configured devices, verifying functionality, and re-imaging devices when necessary.
• Complete First Article Inspections (FAI) to verify that the first device produced meets customer specifications and quality expectations.
• Document inspection results and submit required quality information to the customer for approval.
• Use imaging and research tools to load fresh device images, troubleshoot configuration issues, and support production requirements.
• Provide technical support for SAP-related issues impacting warehouse and configuration center operations.
• Investigate technical issues and identify root causes to minimize downtime and production disruptions.
• Partner with warehouse, operations, IT, quality, and customer teams to resolve issues and maintain smooth daily operations.
• Follow established processes, quality standards, and customer-specific requirements for device configuration and testing.
• Support continuous improvement initiatives by identifying opportunities to improve technical processes, quality, and operational efficiency.
• Assist with new processes, programs, and configuration center initiatives as business needs evolve.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed